Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

1.- The time frame of order delivery is divided into two parts:

Processing time: 1 Day

Shipping time: 14~20 Days

2.- Shipping methods:

Order tracking provided by the international shipping company, 4PX.

3.- Shipping fee:

Free shipping.

If the product is canceled or returned due to the customer’s reasons, the customer should bear the shipping cost.

Note: Affected by Covid-19, there will be some delay in the delivery.

4.- Right of cancellation.:

The consumer and user will have the right to cancel their order placed remotely without giving any reason, for a period of fourteen (14) calendar days from receiving the product. The consumer and user may send the entire order or, if he/she prefers, may send any of the products that make up the total order and, all without penalty and without having to indicate the reasons.

The consumer and user shall bear the direct cost of the return to KoalaEye, whether he/she returns the entire order or decides to return only some of the products in the order.

In order to carry out the return, you should contact KoalaEye through the following e-mail [email protected]​. After receiving this communication, KoalaEye will indicate to you the best way to send the order to their offices or warehouses.

The consumer and user must send the product to the following offices/warehouses of KoalaEye:

Room 301, Building 6, Yunke Town, Nanda Road, Dashi Street, Panyu District, Guangzhou City, Guangdong Province, China

KoalaEye is not responsible for the courier company that the consumer and user contracts for the return of the order. In this sense, KoalaEye recommends the consumer and user require the courier company to provide proof of delivery once the courier has deposited the product at the offices of KoalaEye, so that the consumer and user has proof that the product has been correctly delivered to KoalaEye. KoalaEye is not responsible for the address where the consumer and user sends the order for return if this address is different from those indicated. KoalaEye may ask the consumer and user to send such proof of delivery for verification.

The costs for the return of the order (e.g. shipping costs through courier companies) will be handled directly by the consumer and user.

The product must be in perfect condition and with all its labels, packaging, and - if applicable - documentation and original accessory elements that came with it. If the consumer and user does not proceed in this way or if the product has suffered any damage, the consumer and user accept that the product may suffer a depreciation or that KoalaEye may refuse the exercise of the right of cancellation by the consumer and user.

Once KoalaEye verifies that the order is in optimal condition, KoalaEye will proceed to refund the total amount paid by the consumer and user.

If the consumer and user decide to return the order completely, KoalaEye will refund the consumer and user the totality of the amounts paid by him/her (including shipping costs related to the delivery of KoalaEye to the consumer and user).

If the consumer and user wishes to return only one or some of the products which were part of an order, KoalaEye will not be able to refund the shipping costs which the consumer and user have paid for the entire order.

KoalaEye informs consumers and users that the time limit for refunding the amounts paid depends on the method of payment that the consumer and user would have used when purchasing the product:

If the consumer and user have paid by credit/debit card, KoalaEye will refund the amount paid within fourteen (14) calendar days after the consumer and user have decided to terminate the contract.

If the consumer and user have paid by PayPal, KoalaEye will refund the amount paid within twenty-four (24)-forty-eight (48) business hours after the consumer and user have decided to terminate the contract.

In any case, KoalaEye will refund the amounts paid as soon as possible and in any case within fourteen (14) calendar days from the date the consumer and user have informed of their decision to withdrawal from the contract.