Terms & Conditions

1.- Identification of the cardholder and general information.

KoalaEye offers this Website subject to the present Terms and Conditions. By visiting the Website or using the services or applications of the Website, the user accepts these Terms and Conditions.

Access to the Website does not require Users to register. However, in order to contract any of the services offered by KoalaEye, the User will be required to register and accept these conditions before finalizing payment.

Through the Website, KoalaEye offers Users sunglasses of the brand KoalaEye.

The present Terms and Conditions of KoalaEye described below define the rights and obligations of KoalaEye and the Users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that for certain services particular conditions may exist) and to the placing of orders through the Website and replace any other conditions unless otherwise agreed upon in writing between KoalaEye and the User.

2.- User data.

In order to purchase products offered through the Website, the User must register through the registration form available on the Website.

The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to his/her computer and passwords to prevent possible unauthorized use.

In the case that the User has reason to believe that his/her data has been made known to a third party, or if it has been used in an unauthorized manner, or is likely to be so, he/she must inform KoalaEye of this situation immediately.

The User must check that his/her data are correct and complete and inform KoalaEye when there is any variation and/or modification in the information provided during the purchase process.

3.- Orders and sales conditions.

The services and products offered through the KoalaEye Website are intended for the purchase by the Users of sunglasses of the brand KoalaEye.

To be able to contract order from KoalaEye, the User must be 18 years or older.

In order to place an order through the Website, the User must provide a series of data prior to contracting, through the purchase form, and which will be necessary to manage his/her purchase order.

4.- Price, method of payment, and discount codes.

Once the data on the form has been completed, the User must proceed to pay for the order through the means of payment specified on the Website.

After payment is made, the User will receive an order confirmation e-mail, which will include a summary of the items purchased, the requested shipping method, and the delivery address.

If at the time of payment, an incident occurs that prevents payment, the User will receive an automatic payment error message and his/her order will not be processed until the payment process has been successfully completed.

All prices shown are final prices, expressly including Value Added Tax (VAT), without prejudice to the fact that the user will at all times have detailed information on the price of the product.

KoalaEye may periodically offer discount codes to its Users. Such discounts may only be applied in accordance with the instructions specified by KoalaEye with respect to each code, and in any case, Users may only use a single code per order.

The use of discount codes will not be compatible with certain promotional actions and collections.

5.- Information on KoalaEye’s products and services.

Data included on the Website in each description of the products and services, in their photographs, graphic or iconographic representations or videos as well as commercial names, brands, or distinctive signs of any kind, have a merely informative function. Therefore, KoalaEye declines any responsibility for the appearance of errors in such information, although they commit to taking all measures within their power to correct such errors or omissions as soon as possible after being informed of them.

6.- Product Exchange Policy.

KoalaEye does not permit the exchange of a product purchased by the consumer and user for another product offered on the Website.

7.- Website use.

Use of the Website for fraudulent purposes, or in connection with criminal offenses or unlawful activities of any kind is not permitted.

It is also forbidden to send, use or reuse material that is illegal, offensive, abusive, indecent, defamatory, obscene, or threatening in any way, or that infringes upon intellectual property rights, trademarks, confidentiality, privacy, or any other rights, or is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain letters, mass mailings or any other type of "spam" and, in general, any type of unnecessary inconvenience or inconvenience.

The User agrees to make lawful, diligent, honest, and correct use of any information or content accessed either through the Website or third party Websites accessed through links on the Website, and all under the principles of good faith and with respect at all times to current legislation and these Terms and Conditions.

Likewise, the User agrees not to maliciously or intentionally cause damage or harm that could undermine or alter the Website itself, as well as not to introduce or spread computer viruses that could produce unauthorized alterations to the contents or systems that make up the Website.

KoalaEye reserves the right to deny access to the Website or even cancel orders to Users who misuse the contents and/or fail to comply with any of the conditions set forth herein.

8.- Intellectual property of software.

The intellectual property rights of the Website, its source code, design, browsing structures, and the different elements contained in it are owned by KoalaEye, who has the exclusive right to exploit them in any way and especially the rights of reproduction, distribution, public communication, and transformation, in accordance with the applicable Spanish and European legislation.

KoalaEye informs that it does not grant any express or implicit license or authorization on the intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Website. The total or partial reproduction of the contents of the Website, even by means of a hyperlink, without the express written consent of KoalaEye is strictly forbidden. Unauthorized use of these contents will result in liabilities as established by law.

9.- Hyperlinks.

The hyperlinks contained on the Website may lead to the Websites of third parties. KoalaEye does not assume any responsibility for the content, information, or services that may appear on such sites, which are understood to be offered exclusively for informational purposes by KoalaEye, and which in no case imply any relationship, acceptance, or endorsement between KoalaEye and the persons or entities that own such content or own the sites where they are located.

10.- Partial invalidity.

In the event that any Clause of these Terms and Conditions is declared invalid, the remaining Clauses shall remain in force and shall be interpreted in the spirit of these Terms and Conditions.

11.- Modifications.

Information on this Website is current as of the date of its last update. KoalaEye reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. Changes to the Terms and Conditions will become effective upon publication on this Website.

12.- Campaign personalization.

The User is the subject of a random campaign, so the shipping terms applicable to each order may vary randomly. The User's personal data will not be considered as a variable when determining the particular conditions of each order.

13.- Notifications.

All communications between KoalaEye and the User regarding the contracting of orders through the Website shall be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.

14.- Language.

KoalaEye may translate these Terms and Conditions, its Privacy Policy, or any other operating rules, policies or procedures that may be posted on the Website. The Spanish version will prevail in case of conflict.

15.- Supplier Ethics Policy.

As a reputable and reliable company committed to providing high-quality products to its customers, KoalaEye recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to regularly provide an environment that protects the health and safety of employees as well as their basic human rights. All suppliers shall comply with their national employment laws and regulations, in particular with respect to the following:

The minimum age for employment

Freely chosen employment

Health and safety

Freedom of association and the right to collective bargaining

Absence of discrimination

Absence of harsh or inhumane treatment

Working hours


Working conditions

KoalaEye will never knowingly purchase supplies from countries that do not comply with the above principles. We also expect our suppliers to translate these principles into their dealings with their own suppliers. Due to the sometimes-complex nature of our suppliers' supply chains, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as KoalaEye continues to grow, it recognizes the importance of taking initiative and doing everything possible to defend the rights of those involved in the manufacture of its products.

16.- Governing Law.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the UK.