Customer Q&A

FAQs Index

  1. What payment methods are accepted?

  2. What are the delivery times and costs?

  3. How to track my order?

  4. What do I do if I have an issue with my order?

  5. Can I return a product?

  6. What product guarantee do I have?

  7. Do you have a charity donation suggestion?

1.- What payment methods are accepted?

  • Credit cards: Visa, MasterCard, American Express.
  • Debit cards: Visa, MasterCard, American Express.
  • PayPal.

2.- What are the delivery times and costs?

You can consult all the information about order preparation, delivery times, and shipping costs on the Terms and Conditions page of our website - specifically in Clause 3.

The delivery times indicated are dependent on the correct, normal functioning of the logistics of order preparation and delivery, as well as the volume of orders at any given moment.

3.- How to track my order?

Our delivery company will send you an email with the tracking information for your order once it has been prepared for shipping and leaves the warehouse. When you receive this email, you will be able to click the link or introduce the reference number to the delivery company website.

Deliveries are not made on non-working days or on national and local holidays.

4.- What do I do if I have an issue with my order?

Our Customer Service team is available to address any issue you may have with your order. To contact the Customer Service team, please use our CONTACT form.

Select the category which best fits your query and send your contact request. We will contact you by email as promptly as possible.

5.- Can I return a product?

You have fourteen (14) calendar days from the reception of the product to exercise your right to return, which means terminating the sales contract. To exercise said right, you should follow the established procedure as laid out in the clause "Right of Return" detailed in the Terms & Conditions and in the Returns page of our website.

6.- What product guarantee do I have?

Our products are guaranteed for two (2) years from the date of purchase. If one of your orders presents a factory defect within this period, please contact us through the CONTACT form.

7.- Do you have a charity donation suggestion?

Send your proposal to [email protected] and we will evaluate it.